Shipping & Delivery

We ship all orders from our warehouse in Sweden and aim to dispatch them within 24 hours on business days.

Before placing your order

Please make sure your shipping address and phone number are correct before completing your purchase. If you notice an error, contact us as soon as possible at info@calou.se

Shipping costs

Free shipping

Sweden: free shipping on orders over 3000 SEK
Europe: free shipping on orders over 300 EUR

Standard shipping rates

Sweden: 89 SEK
EU: 12 EUR
USA/Canada: 20 USD
Rest of the world: shipping options and exact rates are shown at checkout

Delivery times

Sweden

Delivered to your nearest DHL Service Point
Estimated delivery time: 1–3 business days

Europe

Delivered to your address or nearest service point, depending on destination
Estimated delivery time: 2–5 business days

Outside Europe

Shipped with FedEx to your delivery address
Estimated delivery time: 3–6 business days

Please note that delivery times are estimates and may vary during busy periods.

Customs, duties and taxes

EU orders: no additional customs charges
USA, UK, Norway and Switzerland: duties and import taxes are included at checkout
Other countries outside the EU: customs duties, taxes or import fees may be charged separately by local authorities or the carrier

Pre-orders

If you order a pre-order item, the estimated delivery timing will be shown on the product page or shared with you after purchase. If there are any delays, we will keep you updated by email.

Tracking your order

Once your order has shipped, you will receive tracking details by email or SMS so you can follow your delivery.

Important information

In rare cases, we may need to cancel an order due to stock discrepancies or pricing errors. If this happens, we will contact you as soon as possible.