Shipping & Delivery
Shipping & Delivery
- All orders are sent from our warehouse in Sweden.
- We ship within 24 hours on business days.
Important Note
- Double-check your address and phone no when ordering. If it’s wrong, email us at info@calou.se as soon as possible.
Free Shipping
- Europe: Free for orders over 200 €.
- Sweden: Free for orders over 2000 SEK.
Shipping Costs (if your order doesn’t qualify for free shipping)
- Sweden: 79 SEK (DHL).
- EU: 12 € (DHL).
- USA/Canada: 17 USD (FedEx)
- Rest of the world: 36 euro
Delivery Details
Sweden
- Your order will be delivered to a nearby DHL Service Point.
- Delivery time: 1–3 working days.
Rest of Europe
- Delivered to the address you provide.
- Delivery time: 2–5 working days.
Outside Europe
- Shipped via FedEx to the address you provide.
- Use the tracking number we send in your email to follow your package.
- For the US, UK, Norway, and Switzerland, VAT and customs duties are included in prices at checkout.
- Delivery time: 2–6 working days.
Customs, Duties, and Taxes
- EU: No extra customs charges.
Delivery Time
- We start processing your order right after it’s placed. Delivery times depend on your location:
- For pre-order items, we’ll let you know the estimated delivery time and keep you updated if delays happen.
- We may cancel your order if an item is out of stock or if there’s a pricing error.
Tracking Your Order
- Use the tracking link sent via email or SMS to check your delivery status.